People like to moan about the postal service but as a parcel recipient they are an absolute joy to deal with compared to couriers. Today’s experience with DPD is a little extreme but they are no better or worse than any of the other courier companies in operation in Ireland. Bear in mind that this is for a package that I’ve provided an Eircode for but that hasn’t made it through the chain of IT systems involved in getting a package from the UK to Ireland
Steps to Receive Package from DPD
- Receive delivery notification email 30 minutes before delivery window starts
- Frantically try to contact home to see if anyone is in.
- They aren’t so use spiffy online system to change delivery date.
- Receive delivery notification 45 minutes before window starts.
- Notice voicemail 2 minutes after window ends. Then notice delivery notification. *Note that in rural Ireland phone calls can be a bit unreliable
- Check voice mail. Phone number left on mail unintelligible due to network drop out (see note on 5) but it doesn’t match caller ID.
- Attempt to call back on caller ID. Voicemail message name does not match driver name but leave messages there and on best guess of the unintelligible number.
- Try both numbers three more times over the next hour
- Go on website to try to get back electronically. Not possible to use spiffy system as I apparently used up my life on step 3.
- Register with website to see what options are there. Parcel not in the system
- Download app and register that. Parcel not in that system either.
- Try online live chat. That doesn’t work at all
- Try online form. That doesn’t seem to work as there is no indication that message was sent – no confirmation email.
- Check Spam just in case for 13.
- Ring phone number. Read out tracking code 5 times before guy gets it right. Get number for depot
- Ring Depot – All he can do is put it out again tomorrow when there will almost certainly be nobody in and I’ll have to return to step 4 again. Leave Eircode with him just in case.
Steps to Receive Package from An Post
- Be at home. Package arrives. Job done.
- If not 1, go to post office and get package from nice lady. Job done.